Frequently Asked Questions
Everything you need to know about shopping with us.
What is the return policy for RW&CO. Canada?
We offer a 30-day return policy for both online and in-store purchases. Items must be unworn, unwashed, and have the original tags attached. Final sale items are not eligible for return or exchange.
How long does shipping take within Canada?
Standard shipping typically takes 3 to 7 business days. Express shipping options are available at checkout for faster delivery, usually arriving within 1 to 3 business days depending on your location.
Can I pick up my online order in-store?
Yes, we offer a 'Ship to Store' option. Simply select your preferred RW&CO. boutique at checkout. You will receive an email notification once your order is ready for pickup.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. We recommend measuring yourself and comparing those figures to our size charts to ensure the perfect fit for suits, dresses, and casual wear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and RW&CO. gift cards. We also offer Sezzle for interest-free installment payments.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.